Privacy Policy

This privacy policy explains how willow-tern collects, uses, stores and protects personal information when you use our website or engage with our garden care services. We are committed to maintaining the privacy and security of your data.

Information We Collect

We collect information that you provide directly to us when:

• You submit an enquiry or quote request through our website
• You communicate with us via email
• You engage our services

This information may include your name, email address, property address, details about your garden and the services you are interested in.

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information including your IP address, browser type, device information and pages visited. This information is collected through cookies and similar technologies as described in our Cookies Policy.

How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide quotes
• To deliver the garden care services you have requested
• To communicate with you about your service appointments
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Contract: Processing necessary to fulfil a contract with you or to take steps at your request before entering into a contract
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services
• Consent: Where you have given specific consent for us to process your data for a particular purpose
• Legal obligation: Processing necessary to comply with legal requirements

Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist with our business operations (such as website hosting)
• Professional advisers (such as accountants or legal advisers)
• Regulatory authorities where required by law

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. For enquiries that do not result in a service engagement, we typically retain data for two years. For customers, we retain records for seven years after the last service to comply with tax and legal requirements.

Your Rights

Under data protection legislation, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (in certain circumstances)
• Object to processing of your data
• Request restriction of processing
• Request data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us:

willow-tern
17 Victoria Gardens
Leeds, LS6 1QN
United Kingdom
Email: [email protected]

Last updated: January 2024